Terms and Conditions

Payments:

We do require a 30% non-refundable deposit AND the costs for extra food/drinks, at time of booking. Your deposit will secure the date of your party. Please know for our company this means we are turning down other potential clients, be sure of your exact date before paying deposit. The remainder of your events invoice amount is due 5 days before your party. If final payment is not made 5 days prior, you are acknowledging that you forfeit your deposit and your events date. We cannot set up for your party without payment. 

Equipment Rentals:

Our company has gone through extensive searches to find unique & rare items to match each party's theme. All equipment is under rental agreement and is property of Ashley's Imperial Parties. Theft of property will not be tolerated, and the client (party host) will incur full charges for equipment replacements that have been destroyed or stolen, regardless of if host was or was not responsible for incident. It is the client's responsibility to seek action against their party guests for incidents reported. Please understand we do not want to be in this position after our events, but we have to protect our business and its equipment and will do so in whatever means necessary. With this being said, we do require proof of identification to book events, and we will take action against the person(s) on file, if necessary. Our company will not be held liable for equipment that has been lost, stolen, or destroyed. Fees incurred in these situations will be charged to the card on file 3 days after event date. Rental contract will be sent over at time of booking, before deposit is paid. Rental Contract must be returned along with final invoice payment, 5 days before your event. 

Noise Complaints:

The Client is responsible for giving notice to, obtaining any permits or licenses necessary to host outdoor parties that may be required to avoid complaints from their neighbors, etc. It is The Clients responsibility to check with their city's requirements for such parties. Ashley's Imperial Parties is not held liable for any violations or citations given to The Client due to event. 

Respect for Team Members:

Ashley's Imperial Parties hold the right to decline services to potential clients who become intolerable or irate, or put any of our team members in uncomfortable or dangerous situations. Deposit will not be refunded in these rare situations. 

Animals:

We do require that you secure any household pets during your event, and do not allow pets on or near rental equipment. If pets need to come out for any reason, The Clients agrees to use leashes and guide them away from company property. We do apologize if this makes you feel like your pets are left out. We are on your team here and this agreement is to avoid any unexpected pet damage and pet dander. As some people are so allergic even after professional cleanings they may still be affected. Please be respectful.  

Party Times:

Team Members will arrive at least one hour before your desired party start time and will return 30 minutes before agreed party end time to begin breaking down rental equipment. In the event traffic hinders our team's arrival time, addition of event time will be discussed with The Client as soon as possible. No refunds will be given due to traffic related lateness. The Client will provide any gate codes needed to enter the property and agree to secure any animals while our team is present. The Client understands our Company has all rights to enter the property to obtain company equipment. In the event our team members are on your property but cannot enter backyard for any reason, client will be given a 20-minute waiting period. The Client understands they are in jeopardy of forfeiting event and any payments made, if multiple attempts during this time have been made to contact the client with information on file and client is still unreachable after waiting period. In this situation, The Client agrees our team will leave the premises and event will be cancelled without refund.

Alcohol/Drug Use:

Party Host WILL be required to show ID before any booking. Ashley's Imperial Parties is not held responsible for any underage misuse of alcohol or illegal substances during event. 

Weather / Rainchecks:

In the event weather hinders or prohibits your event, we will make every attempt to give you and your guests the best similar experience inside your home or other desired indoor location. If backup location is unavailable, we would love to accommodate The Client with a raincheck for the next available date we have available. In order to protect our electronics and property, our company has the right to refuse setting up for your event if rain is expected.